Medical database tools for Health Care Network, Blue Chip, Medical Director
and Best Practice

Customer Service Policy

Higher-Reason is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 1-3 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange a backorder or a full refund.

Refund/Return Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Shipping and Delivery Policy

We deliver products Australia wide through the Internet. Once customer payment is successful, we will provide methods for customer to obtain their copy of the software. However at this time we do NOT accept international orders through our website, please contact us on +61 3 9462 3730 to enquire about a special order.

Security Policy

When purchasing from Higher Reason, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.

Privacy Policy

Higher-Reason is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. After completing the the customer details form, the customer will be forwarded to DirectOne's website for processing eletronic payment. Once payment is processed, customer will be generated with an invoice and transaction no. The transaction number will be used to allow us to track your order.