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Frequently Asked Questions (FAQ)

See below for a list of common asked questions about Computer Hardware Faults. You can also view individual categories listed to the right for more specific questions.

  Broadband Trouble Shooting

  • Make sure the telephone line your ADSL modem is plugged into has a dial tone.
  • The modem is plugged into a telephone socket that uses the ADSL nominated telephone number.
  • Troubleshoot the ADSL connection using a single computer with the modem attached directly to the computer and phone line.

  There's no response from the email server. The server could be down or is not responding

  • Make sure you are connected to the internet while trying to send or receive email. An active internet connection is required for sending/receiving emails. To check whether you have internet access, simply open up your Internet Browser and search google.

  I get a Blue Screen on my monitor, what do I do?

  • Try restarting the computer by pressing the reset button.
  • Try freeing up computer memory by closing any unneccesary programs.
  • Generally a Blue Screen means there's a hardware fault or software incompatibility in Windows. Please contact our technical support to arrange inspection.

  Printer not operating properly.

  • Try to print using the computer where the printer is connected directly to. If still not working, go to step 2.
  • On Windows XP:

    - Click on Start button and go to Control Panel.

    - Double-click on printers and faxes.

    - Check the status of the printer. If it's offline, check the power of the printer and status of the printer on the printer screen.

    - If the screen says: "Ready" or "OK". Turn off the printer and turn it back on.

    - Otherwise, if it shows "Paper jam", "Out of Paper", "Load MP Tray", etc. Please call us for assistance.

    - If it's on but it's still offline, try to change the USB cable of the printer.

  • On Windows Vista/7:

    - Click on the windows logo button and go to control panel.

    - Double click on "View Printers and Devices".

    - If the printer is greyed out, check the power of the printer and status of the printer on the printer screen.

    - If the screen says: "Ready" or "OK". Turn off the printer and turn it back on.

    - Otherwise, if it shows "Paper jam", "Out of Paper", "Load MP Tray", etc. Please call us for assistance.

    - If it's on but it's still offline, try to change the USB cable of the printer.

  I cannot connect to Remote Desktop or the Internet.

  • Check whether there is green/yellow light on the ethernet cable slot behind your computer. A red light exemplify a faulty network card, please call us to replace one.
  • Trace the network cable from your computer to the network device. Check the light where the cable is connected to. If a green light does not flash, try to change the cable.
  • If the problem still remains, please power cycle all network devices.

  My monitor is showing a black screen and not displaying anything.

  • Check the connection to the monitor and the monitor cable behind the computer. Make sure it's securely plugged-in.
  • Try to swap with another monitor and power cable if problem still exists.
  • If monitor still pitch black, it is possible that you need to replace the monitor. Please call us to order a new monitor.

  My email client does not open or respond.

  • Press Ctrl + Alt + Del simultaneously and choose Start Task Manager. Click on the Processes tab and look for your program name (ie. Outlook.exe for Microsoft Outlook)
  • If there is one or more of the same program name exist, right-click on each of the name and click on "End Process". Make sure that all the names of the programs you want to open are already ended. Try to open the program again.
  • If problem persists, try restarting your computer.

  My VPN remote connection does not work.

  • Check if the server in the remote office is switched on.
  • Check if the network devices in the remote office are switched on.
  • If all devices are switched on, try to power cycle each network devices.

  My wireless keyboard is skipping letters and my wireless mouse is slow.

  • Change the batteries of your wireless keyboard and wireless mouse.
  • Check the lights on the wireless receiver. If it's on, move it closer towards your keyboard and mouse. If it's not on unplug the USB cable of the receiver from your computer and reconnect it to another USB slot.